Frequently Asked Questions
Policies for the Ocean Inn at Manzanita
Our staff do not live onsite. Our office hours are 9:00 am – 5:30 pm everyday.
You may call toll free 866-368-7701 or 503-368-7701 for questions, late check-ins or to make arrangements with the staff to secure your room keys.
Check-In/Check-out
Check-in time is 4:00 p.m. Check-out time is 11:00 am.
Late Check-out Fees
Ocean Inn’s posted checkout time is 11am. If you fail to check out by this stated time on the date you are to depart per your reservation, you will be charged, late check-out fees, unless prior arrangements were made at check-in. Guests checking-out after 11:00 a.m. local time will be charged a fee as described below:
- $25.00 per half hour plus tax after 11:00 a.m.
- A full day’s room rate, plus tax, after 2:00 p.m.
Occupancy
The maximum occupancy for all suites is four. Children of all ages permitted in units 101-104, 106 & 107. Children ages 12 and older only permitted in units 105, 108, 109 and 110.
Pets
Maximum 2 medium sized pets (dogs) allowed in units 102, 103, 104, 106 and 107. Add an additional $30 per night up to $180.00 for one pet, second pet is $10 per night additional. (No cats or other animals allowed.)
Automobile limit
All units have a one car parking limit.
Minimum Stay Policy
July and August – One week minimum for all units (except 105 and 110 which is a 2 day minimum).
September through June – Two night minimum all units.
Payment Policy
One night deposit is due when reservation is made. Full payment for entire reservation is due 2 weeks prior to arrival.
Returned Check Fee
There will be a $25.00 charge on all returned checks.
Returned Personal Items Service Fee
There will be a $5.00 service fee, plus USPS postage charged on all items left behind, pending request and approval to be returned to the customer.
Cancellation Policies
The following policies have been adopted due to the difficulties that cancellations and changes to bookings on short notice present to us as small independent hotel owners. We do not intentionally “over-book” our rooms to keep them filled, and rely on our customers’ reservations.
No-Shows
No-Shows will result in no refund of a deposit, and the customer will be charged for the total number of days of the original reservation.
Change of Dates
Changing of dates made 15 to 21 days before a reservation will result in a $25 fee.
Changing of dates made 14 days or less before to reservation cannot be accommodated.
Shortening of days in Reservation
Shortening of days in a reservation, made 21 days or less before a reservation cannot be accommodated, and the customer will be charged the total number of days of the original reservation. (Weekly reservations during July and August may not be shortened.)
Cancellations
Cancellations made 21 days or more before reservation will result in a refund of a customer deposit, less a $25.00 fee.
Cancellations made less than 21days but 8 or more, before reservation will result in a refund of a customer deposit, less a $25.00 fee, but only if the hotel can re-book all of the cancelled days. If the hotel cannot re-book all of the days then the customer deposit will be forfeited to the hotel.
Cancellations that are made 7 days or less before a reservation will result in no refund of a deposit, and the customer will be charged for the total number of days of the original reservation.
For purposes of these policies, “no-show” means a customer does not contact Ocean Inn in any way to advise of cancellation and has to be called just before office closing, date of reservation to verify arrival; “changing of dates” means the changing or moving to different dates than a customer currently has reserved at the hotel; “shortening of stay,” means the reduction of the time a customer has reserved at the hotel while still retaining some reserved time at the hotel and “cancellation” means the cancellation of a customer’s entire reserved time at the hotel.
Smoking
We are pleased to provide you with a completely smoke-free environment, which reflects the preference expressed by the majority of our guests. There is no smoking of any kind or vaping allowed on our property.
